Reference

Understanding Your Rights and Our Obligations

Our legal terms set out what you can expect from kombi88 and what we expect in return — covering account eligibility, data handling, and how disputes are approached across supported regions where local law permits.

Account Eligibility RulesData Retention PolicyJurisdiction-Dependent AccessDANA, OVO, GoPay Wallet TermsDispute Resolution Path
kombi88 Understanding Your Rights and Our Obligations
HOW WE HANDLE DATA

Security, Cookies, and Your Account Data

We hold only the data needed to run your account — identity verification, wallet details tied to DANA, OVO, or GoPay, and transaction history. Nothing is sold to third parties. Data is retained for the period required by our operational obligations, then deleted or anonymised. You can request a copy of your stored data or ask us to correct inaccurate records at any time by contacting support with your account ID.

Data You Provide

Account registration collects your name, contact details, and wallet identifiers for DANA, OVO, or GoPay. We use this only to operate your account and process transactions correctly.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. No advertising cookies are placed without your consent at login.

Account Security Practices

Your account is protected by an OTP verification step on each new device login. If you notice an unrecognised login, use the security settings tab to lock access immediately and alert support.

Requesting Changes or Deletion

Submit a data correction or deletion request through live chat or the support email. We action verified requests within the timeline stated in our current data retention policy.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Questions

If a term is unclear or you want to raise a formal policy concern, our support team handles legal queries through dedicated channels. We do not use automated replies for account-level disputes — a real agent reviews each case. Contact us through any of the paths below and include your account ID to speed up the process.

Team online

Live Chat Support

Open the live chat widget inside your account dashboard to connect with an agent who can address policy questions, account eligibility concerns, or formal dispute requests directly.

Email for Formal Disputes

Send a written dispute or data request to our support email. Include your account ID, the relevant transaction reference if applicable, and a clear description of your concern.

Account Help Centre

The help centre inside your account covers common policy questions, wallet linking steps for DANA, OVO, and GoPay, and how to request account changes or data corrections.

Common Questions on Legal Terms and Your Rights

These are the legal questions we hear most often. If yours is not here, reach out through live chat with your account ID and we will respond with a written answer you can keep for your records.

Yes. Access to kombi88 and the applicability of these terms depends on local law in your region. We do not override local regulation; eligibility is determined by where you are located.

Yes. Contact support through live chat or email with your account ID and a written data access request. We will confirm what data is held and provide it in a readable format.

After account closure, we retain transaction and identity data for the period required by our operational obligations, then delete or anonymise it. You can ask support for the specific retention period.

Wallet-level disputes — where the issue originates in the DANA or OVO app itself — must go to the wallet provider first. Account-level disputes, such as a credited amount being wrong, come to our support team directly.

We post a notice inside your account dashboard before changes take effect. Read it before the notice period closes. Continuing to use your account after that period means you accept the updated terms.

Yes. Contact support in writing before the notice period on the update closes. State clearly which condition you disagree with. We will log your objection and respond with the options available to you.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.