Reference

Terms That Cover How Your Account Works

These terms set out the rules between you and kombi88 — what you can do with your account, how your wallet transactions are handled, and what happens when something needs to be resolved.

Account eligibility appliesDANA, OVO, GoPay coveredLocal law determines accessOne account per personTerms may be updated with notice
kombi88 Terms That Cover How Your Account Works
TERMS CONTACT PATHS

Reach Us When Terms Questions Come Up

If something in these terms raises a question — whether it is about your account status, a transaction via OVO, or how a suspension decision was made — our support team is the right first stop. You can also reach us before taking any action on a disputed transaction, which keeps the resolution process cleaner for everyone.

Live Chat Open the chat widget from your account dashboard. Available directly inside your logged-in session for account and terms queries.
Email Support Send your terms-related question to our support address. Include your account ID and the specific clause or transaction you are asking about.
Account Help Centre Access the Help section from your account menu for written answers on eligibility, wallet linking, and account closure requests.
HOW WE HANDLE THIS

Explore How We Protect Your Account Data

Your account information is held securely and used only for operating your kombi88 account — verifying your identity, processing transactions through DANA, OVO, or GoPay, and resolving any disputes you raise. We do not sell or share your data with third parties outside of what is needed to run the platform. You can request a summary of what we hold on your account by contacting support directly.

Data Retention

Account records, including transaction logs for DANA, OVO, and GoPay, are retained for as long as your account is active and as required by applicable regulations.

Account Security

Your login credentials are encrypted. We will never ask for your full password via chat or email — flag any such request to support immediately.

Cookie Use

We use session cookies to keep your account logged in during a game session and analytics cookies to understand how the lobby is being used. You can manage cookie settings in your browser.

Change Requests

To update your registered details or request account data, contact support through live chat or email with your account ID and the specific change needed.

Common Questions About These Terms

These are the questions we get most often about how these terms work in practice. If yours is not here, our live chat team can walk you through the specific clause or situation.

No. These terms allow one account per person. Duplicate accounts may be suspended, and any balance held across them may be frozen pending a review.

Pending transactions at the time of suspension are logged and reviewed. We assess each case before releasing or returning funds, in line with the terms that apply to your account.

We may revise these terms when needed. Notice will be sent to your registered contact — usually email or an in-account notification. Continued use of your account means you accept the updated terms.

Access depends on local law and the regulations of your region. We do not make legal eligibility decisions on your behalf — check whether online gaming services are permitted where you are located.

Contact our support team through live chat or email. Include your account ID and state that you are requesting an account data summary. We will respond through your registered contact.

Breaches include registering false identity details, opening multiple accounts, attempting to manipulate transaction records, or using the platform in a region where local law does not permit it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.